Phuket Fun Pass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
We may collect information about you in various ways, including:
When you make a booking or contact us, we may collect personal information such as:
We may also collect information about how you use our website, including:
We may use the information we collect for various purposes, including:
We may share your information with:
We do not sell your personal information to third parties.
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise these rights, please contact us at [email protected].
We use cookies to enhance your experience on our website. You can set your browser to refuse cookies, but this may limit your ability to use some features of our website.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.
If you have any questions about this Privacy Policy, please contact us at [email protected].
By accessing or using the Phuket Fun Pass website and services, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions, you must not use our services.
Phuket Fun Pass provides ticket booking services for attractions in Phuket, Thailand, including the Dolphin Show. We act as a booking agent between customers and experience providers.
When you make a booking through our website, you are entering into a contract with the experience provider. We will provide you with a booking confirmation that serves as proof of your reservation.
All prices are displayed in Thai Baht (THB) and include applicable taxes. Payment is required at the time of booking. We accept various payment methods, including credit cards and PayPal.
After your payment is processed, you will receive a booking confirmation via email. This confirmation is your ticket and must be presented (either printed or on your mobile device) at the venue.
Please refer to our Refund Policy for details on cancellations, refunds, and booking modifications.
You are responsible for providing accurate and complete information when making a booking. Incorrect information may result in booking issues that we cannot resolve.
You must comply with all rules and regulations set by the experience provider, including age restrictions, safety guidelines, and prohibited items.
It is your responsibility to arrive at the venue on time. We recommend arriving at least 30 minutes before the scheduled show time. Late arrivals may not be admitted or may miss part of the experience.
Phuket Fun Pass is not responsible for:
All content on our website, including text, graphics, logos, and software, is the property of Phuket Fun Pass or our content suppliers and is protected by international copyright laws.
These Terms & Conditions are governed by the laws of Thailand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Thailand.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The current version will be posted on our website.
If you have any questions about these Terms & Conditions, please contact us at [email protected].
We understand that plans can change. Our refund policy is designed to be fair to both our customers and our experience providers.
You are eligible for a full refund if you cancel your booking at least 24 hours before the scheduled show time.
Cancellations made less than 24 hours but more than 4 hours before the scheduled show time are eligible for a 50% refund.
No refunds will be provided for:
To request a refund, please contact us via email at [email protected] or through WhatsApp at +66 92 123 4567. Include your booking reference number and the reason for cancellation.
Approved refunds will be processed within 7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 3-10 business days).
If you need to change the date or time of your booking, contact us at least 24 hours before your scheduled show time. Date/time changes are subject to availability and are free of charge if requested within this timeframe.
Changes to ticket types (e.g., from Standard to VIP) can be made up to 24 hours before the show, subject to availability. If the new ticket price is higher, you will need to pay the difference. If the new ticket price is lower, we will refund the difference.
In the rare event that a show is canceled by the venue, you will be offered either:
We understand that emergencies happen. In case of serious illness, accident, or other exceptional circumstances, please contact us as soon as possible with supporting documentation (such as a medical certificate). We will review these cases individually and may offer a full or partial refund at our discretion, even if the standard cancellation period has passed.
If you have any questions about our Refund Policy, please contact us at [email protected].